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Return policy

We take great pride in our reputation for quality and excellent value. We adhere to our Returns Policy upon receipt of order by the customer, subjected to our terms and conditions:

  1. Item must be in its original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty card(s), manual(s), and all accessories. All packaging must be unmarked and not defaced in any manner.
    Any item that you received with tag(s) attached must be returned with the same tag(s) intact.
  2. Any item that you received with tag(s) attached must be returned with the same tag(s) intact.
  3. Item purchased as part of a set or multi-item pack has to be returned as a whole set.
  4. We do not accept returns for intimates, earrings and undergarments due to hygiene reasons.
  5. All returned item will be reviewed by PELLEVAH. Item should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable, customer may be charged with a fee.
  6. Our flexible returns policy makes your online shopping experience even easier. We practice close monitoring of the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion.
  7. PELLEVAH reserves the right to offer credits or a refund based on our sole discretion.
  8. This Returns Policy does not apply to items that have been stated as non-exchangeable and non-refundable on

PELLEVAH at PT Galleria :
888/8 Luang Phang Road, Thap Yao, Lat Krabang, Bangkok 10520
Bangkok-Chonburi Motorway Exit 21 Onnut-Latkrabang Road